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bestbalsakits.com FAQ

How to operate / order
1. How does this site work?
2. How do I finalise order?
3. My shopping basket emptied automatically. How comes?

Payments
1. How can I pay?
2. Can I pay by Credit Card?
3. How do I pay by PayPal?
4. Why is there a PayPal fee?

Delivery
1. Can I get insured delivery?
2. Would you ship to ...?
3. Do you combine shipment?
4. Is surface mail available?

General questions
1. Any discount possible?
2. Is VAT included?
3. Is delivery included?
4. Can I return item(s)?

Shop items
1. Are there manuals available?
2. Do you sell rc equipment?
3. Do you sell gaz/electric engines?
4. Are there other items available from the manufacturers that are listed?
5. Can I reserve an item?

Balsa kits
1. Can the Guillow's kits be transformed to take gaz/electric engine?
2. Can the Guillow's kits be transformed to RC?
3. What material do I need to construct a balsa wood guillow's kit?








FAQ answers
How to operate / order
1. How does this site work?
Use menus on the left and/or top of pages to browse manufacturers and/or genres. Use the 'series as list' link to get text-only listing of proposed series.
Clicking on listed items will take you to an item detail page were you can add the item to your shopping basket. Total amount due for items in basket will be automatically calculated.
You can always check contents of your basket or delete items from it by clicking the 'shopping basket' link on top of the menu structure and proceed from there.
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2. How do I finalise order?
Once finished shopping, you can send your order list to us by submitting the order form (press the 'finalize order' button you will find on your shopping basket page).
After we have received your order, we will contact you by e-mail as soon as possible concerning your request: next to accepted payment methods, we will suggest possible shipment methods and applicable fees.

Only from the moment you reply affirmative to this mail whilst providing us your shipment address and preferred payment method, we will send you all details to finalise purchase. Kits ordered will be reserved (max 10 weekdays) until your payment becomes effective. As soon as this happens, bestbalsakits will notify you through e-mail and kits would ship next working day.
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3. My shopping basket emptied automatically. How comes?
Your shopping basket will automatically be emptied if:
- there was no interactivity with any of the web store pages during 20 minutes
- the browser window was closed


Payments
1. How can I pay?
please see our payments detail page for accepted methods of payment
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2. Can I pay by Credit Card?
bestbalsakits.com can not accept any credit card payment, unless through PayPal.
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3. How do I pay by PayPal?
Signing up with PayPal is free of charge and rather simple:
- go to http://www.paypal.com
- click on button: 'Sign Up'
- choose account model (personal or business) and choose language (english, french, dutch)
- create a PayPal account by giving your name, address and e-mail address
- add credit card(s) or bank account to PayPal account
- start paying worldwide by sending money to e-mail addresses by clicking on tab: Tools, and then choose link: Send Money. Proceed from there
- our PayPal e-mail address: bestbalsakits@telenet.be
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4. Why is there a PayPal fee?
PayPal fee is calculated since this is not a free service.
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Delivery
1. Can I get insured delivery?
Insurance is only possible if shipment is
- by EMS (worldwide)
- by private transporter in Austria, Belgium, Denmark, France, Holland, Germany, Luxemburg, United Kingdom
For rates, see our delivery detail page.
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2. Would you ship to ...?
bestbalsakits.com will ship worldwide.
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3. Do you combine shipment?
Combined shipment for multiple purchase is possible.
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4. Is surface mail available?
Sorry, but Belgian Postal Services does not offer this service, so not available.
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General questions
1. Any discount possible?
Buy 3 items and get cheapest 25% off
Buy 5 items and get cheapest 50% off
Buy 7 items and get cheapest for free!
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2. VAT included?
No VAT included in prices listed, but waved for EU customers, not charged for non EU customers.
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3. Is delivery included?
Delivery fee is not included in prices mentioned.
Delivery fee depends on size & weight of total order, total value of order and destination, and therefor can only be calculated once you finalised your order.
bestbalsakits.com will contact you regarding your order and will include delivery fees in correspondance.
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4. Can I return item(s)?
Returns are accepted if:
- bestbalsakits.com gets notified of intention of return before returning
- item(s) is (are) returned within 7 days after arrival (arrival date = 14 business days after shipment day as seen on stamp, unless proven otherwise)
- items come returned undamged, packaging unopened, complete
- shipping is paid by customer who is returning item(s)
- in case of non arrival of returned item(s), returner will need to prove shipment.
Returned items who meet conditions as described above, will get full refund, less original shipping costs, all others will go in bin and get no refund
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Shop items
1. Are there manuals available?
Manual duplicates are available on special request only, and depending on availability of requested manual. Duplicates will be offered online as series of HI-RES (300dpi) images so you can download/print yourself.
Fixed price for this service: Euro 20.00/manual
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2. Do you sell rc equipment?
bestbalsakits.com does not sell any RC equipment, no recommendations either.
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3. Do you sell gaz/electric engines?
bestbalsakits.com does not sell any gaz/electric engines, no recommendations either.
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4. Are there other items available from the manufacturers that are listed?
In our shop, we only list items that actually are in stock. If wanted, we can check availability for certain items of your request with manufacturer. If available, items can be ordered together with our monthly stock updates* only after 50% prepayment (item + delivery) is received.

*timeframe of stock updates subject to change.
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5. Can I reserve an item?
Items can be reserved if 50% of total amount due is paid. Reservation may not exceed 1 month. After this period reservation gets cancelled. If reservation gets cancelled, prepayment gets refunded less Euro 25.00 for administrative reasons, less any costs that would occur to get refund finalised.
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Balsa kits
1. Can the Guillow's kits be transformed to gaz/electric engine?
Transformation to gaz/electric engine is possible, but no plans nor material for this transformation included in kit.
bestbalsakits.com does not sell any gaz/electric engines, no recommendations either.
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2. Can the Guillow's kits be transformed to RC?
Transformation to RC is possible, but no plans nor material for RC transformation included in kit.
bestbalsakits.com does not sell any RC equipment, no recommendations either.
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3. What material do I need to construct a balsa wood guillow's kit?
All material to build a rubber powered flying aircraft is included in kit except glue and paint.
White glue would do fine as glue, 50% diluted with water it will work as coat for the tissue as well.
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